Common Browser Issues

Internet Explorer

Symptom: Internet Explorer Displays Browser Not Supported

Resolution

  1. Turn on Browser Compatibility Mode.
  2. In Internet Eplorer Click Tools then Compatibility Mode
MozillaBrowserNotSupported.jpg

Symptom: Internet Explorer displays a blank page after sites are loaded

Resolution

  1. Click Start then Run and type cmd and press Enter.
  2. Type the following commands one at a time and press enter before proceeding to the next one
  • regsvr32 jsript.dll
  • regsvr32 vbscript.dll
  • regsvr32 oleaut32.dll

Symptom: Cannot access DOMA Login page

Resolution

  1. Your browser might not be configured correctly. Please make the following changes in the Internet Explorer Browser: Select Tools -> Internet #Options -> Advanced Tab (Upper right hand corner) - Scroll down to the bottom and find the check box that says 'USE TLS 1.0'
  2. Place a check in the box and click OK. Refresh the web page to test connectivity.

Symptom: The client was unable to establish a secure connection with the server

Resolution

  1. Please try signing in again. If the problem persists, please contact your system administrator.

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