What causes a session timeout?

A user session times out after twenty (20) minutes of inactivity on the site. Inactivity is classified as no input from the user with any input fields (e.g. moving the mouse around the page will not reset the timer, but clicking into a field and entering data will).

What happens when a timeout occurs?

Users will be given a warning thirty (30) seconds before the timeout. A popup will appear in the middle of the screen and start counting down the time remaining before the timeout. If the user doesn't select 'Continue' on the timeout prompt then their session will end. The user will be logged off and directed back to the login screen. 

Why do timeouts occur?

Session timeouts occur for the security of the customer. Without timeouts, users would only have to login once. This seems convenient, however, anyone with access to that computer would be able to gain entry to the associated DX site. For example, if Bob signs into his DOMA account, then decides to grab a coffee without locking his workstation first; then anyone walking past his workstation could gain access to the portal - and consequentially the contained protected personal or financial information. With the twenty (20) minute expiration/log out, this risk is greatly reduced if Bob gets distracted with other tasks.

Can the timeout be changed from twenty (20) minutes?

The timeout is a site preference that can be increased or decreased. To change the timeout length users should contact their site Admin who must contact their DOMA account manager.