Troubleshooting DOMA Imaging Application (DIA)

Symptom: DIA will not launch using any browser.

Please remove the .NET application cache and reattempt the action once completed. 

  • Close the browser and all open windows.
  • Delete the following folder from your computer:
    • C:\Documents and Settings\%username%\Local Settings\Apps\2.0 or C:\Users\%username%\data\Local\Apps\2.0
Once completed, please reattempt the action that was causing the issue. The DIA will reinstall.

Symptom: DIA will not launch using Google Chrome.

Google Chrome no longer supports Microsoft .NET Click-Once technology. You will need an plug-in available from the Google Chrome Store. Here are some examples:

https://chrome.google.com/webstore/detail/meta4-clickonce-launcher/jkncabbipkgbconhaajbapbhokpbgkdc?hl=en

https://chrome.google.com/webstore/detail/windows-remix-clickonce-h/dgpgholdldjjbcmpeckiephjigdpikan

https://chrome.google.com/webstore/detail/clickonce-for-google-chro/kekahkplibinaibelipdcikofmedafmb?hl=en-US

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